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• Privacy Policy
  
  Effective Date: 10/02/2025
  Last Updated: 10/02/2025

  1. Introduction

  Your Own Way Solutions Pvt Ltd. (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy applies to both customer data and internal company data.
  
  By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

  2. Scope of This Policy

  This Privacy Policy applies to:

  • Customers: Individuals who purchase or use our battery and UPS services, visit our website, or interact with us.

  • Employees and Contractors: Internal company data related to employees, contractors, and business partners.

  • Third Parties: Data shared with third-party vendors, partners, or service providers.

  3. Information We Collect

  We collect the following types of information:

  1. Customer Data

  • Personal Information: Name, email address, phone number, billing/shipping address, payment information, and purchase history.

  • Technical Information: IP address, browser type, device information, cookies, and usage data (e.g., pages visited, time spent on the site).

  • Service Information: Details about battery and UPS services requested, installation records, maintenance history, and warranty information.

  1. Employee/Contractor Data

  • Personal Information: Name, contact details, Social Security Number (or equivalent), bank account details (for payroll), and job-related information.

  • Performance Data: Employment history, performance reviews, training records, and disciplinary actions.

  • Technical Information: Login credentials, system access logs, and device information (for company-issued devices).

  1. Third-Party Data

  • Vendor/Partner Information: Contact details, contracts, and transaction records.

  • Website Analytics: Data collected through third-party tools like Google Analytics.

  4. How We Use Your Information

  We use the information we collect for the following purposes:

  1. Customer Data

  • To provide and manage battery and UPS services, including sales, installation, and maintenance.

  • To process transactions and send order confirmations, invoices, and receipts.

  • To communicate with you about promotions, updates, and customer support.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and resolve disputes.

  1. Employee/Contractor Data

  • To manage payroll, benefits, and employment records.

  • To monitor performance and provide training and development.

  • To ensure compliance with company policies and legal requirements.

  • To secure company systems and data.

  1. Third-Party Data

  • To manage vendor and partner relationships.

  • To analyze website traffic and improve user experience.

  5. How We Share Your Information

  We do not sell your personal information. However, we may share it in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, IT support, logistics partners).

  • Legal Compliance: When required by law or to respond to legal processes (e.g., court orders, subpoenas).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

  • Consent: With your explicit consent for specific purposes.

  6. Data Security

  We implement robust security measures to protect your information, including:

  • Encryption: Data is encrypted during transmission and storage.

  • Access Controls: Only authorized personnel have access to sensitive information.

  • Regular Audits: We conduct regular security audits to identify and address vulnerabilities.

  • Employee Training: Staff are trained on data protection best practices.

  7. Data Retention

  We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

  8. Your Rights

  Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information.

  • Restriction: Request that we restrict the processing of your information.

  • Objection: Object to the processing of your information for certain purposes.

  • Data Portability: Request a copy of your data in a machine-readable format.

  To exercise these rights, please contact us at [Insert Contact Information].

  9. International Data Transfers

  If we transfer your information outside your country of residence, we will ensure adequate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) or adherence to international frameworks like the EU-US Privacy Shield.

  10. Cookies and Tracking Technologies

  We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

  11. Changes to This Policy

  We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

  12. Contact Us

  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
  
  Your Own Way Solutions Pvt Ltd.
  Lingaraj Nagar, Ambagada, Digapahandi Road, Odisha 760002
  7788890806
  yowshr@gmail.com
  yow.net.in

  13. Governing Law

  This Privacy Policy is governed by the laws of Odisha. Any disputes will be resolved in the courts of Berhampur.

  14. Additional Disclosures (if applicable)

  • CCPA Compliance: If you are a California resident, you have the right to know what personal information we collect, disclose, and sell. You also have the right to opt-out of the sale of your personal information.

GDPR Compliance: If you are an EU resident, you have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

15. Use of Location Data

• • We collect and process location data from the Driver App to enable real-time tracking of drivers and to facilitate cab bookings. This location data is essential for:

    • Detecting the driver’s live location for assigning nearby booking requests.

    • Providing customers with accurate pick-up and drop-off details.

    • Ensuring efficient navigation and route optimization.

    Background and Foreground Location Access:
    The app requires permission to access location data in both the foreground (when the app is open) and background (when the app is running in the background or the phone is locked). This is necessary to:

    • Continue sending booking requests to drivers even when the app is not actively in use.

    • Maintain uninterrupted trip tracking during the entire booking process.

    Data Usage and Privacy:

    • Location data is used strictly for operational purposes and is not shared with unauthorized third parties.

    • Data is transmitted securely and stored only for as long as necessary to fulfill booking and operational requirements.

    By using the Driver App, you consent to the collection and use of your location data as described in this document.