Refund and Returns Policy

1. Introduction

Our Refund and Return Policy aims to provide transparency and ensure a smooth process for our customers. This policy applies to all products and services related to Uninterruptible Power Supply (UPS) systems and batteries distributed by YOUR OWN WAY SOLUTIONS PVT LTD.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused and in the same condition as when received.
  • The product must be returned in its original packaging along with all accessories and documentation.
  • A receipt or proof of purchase must be provided.
  • The return request must be made within 30 days of the purchase date.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Customized or special-order products.
  • Products that have been installed, used, or modified.
  • Batteries that have been charged or used.
  • Products not purchased directly from YOUR OWN WAY SOLUTIONS PVT LTD.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at 9090581234 to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive the RMA number, securely package the product, including all accessories and documentation.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship the package to the following address:  Lingaraj Nagar, Ambagada, Digapahandi Road, Odisha 760002.

5. Refund Process

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • In case of rejection, our Customer Support team will contact you with an explanation.

6. Shipping Costs

  • Customers are responsible for paying the shipping costs for returning items.
  • Shipping costs are non-refundable.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team immediately. We will provide instructions on returning the product and will cover the return shipping costs. A replacement or refund will be issued upon verification of the damage or defect.

8. Warranty Claims

For warranty claims, please refer to our Warranty Policy or contact our Customer Support team.

9. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

  • Phone: 9090581234
  • Email: YOWSCARE@GMAIL.COM

“Reliable Power Unmatched Performance.”